Shipping Policy

Last updated: September 22, 2026

At OrangeWear, we want the delivery of your order to be as clear and convenient as possible. This Shipping Policy explains our shipping destinations, costs, processing and delivery times, and tracking.

Shipping destinations

We currently ship exclusively to addresses within Canada, including all provinces and territories. Some carriers can't deliver to PO boxes, so please use a street address where possible.

Shipping costs

Shipping is free on every order within Canada. There is no minimum purchase requirement.

Order processing

Orders are processed within 1–3 business days after your payment has been received. During this time we check your order and our partner warehouse prepares it for shipment.

Business days are Monday through Friday and exclude weekends and public holidays. Processing time is separate from the estimated delivery time.

Estimated delivery time

After your order has shipped, delivery takes an estimated 5–7 business days. Most orders therefore arrive within 6–10 business days of being placed. Each product page shows an estimated delivery date based on these times.

Delivery estimates are provided as a guideline and are not guaranteed. Carrier disruptions, severe weather, public holidays (including Black Friday and the weeks before Christmas) and deliveries to rural or remote areas, including parts of the northern territories, may occasionally cause delays. If we expect delays, we'll show a notice on our website.

Order tracking

As soon as your order ships, you'll receive a shipping confirmation email with your tracking number and link. You can also follow your shipment on our Track your order page.

The first tracking update can take 1–2 business days to appear after you receive your shipping email.

Multiple shipments

We work with partner warehouses in different locations, and each item ships from the warehouse that stocks it. If your order contains several items, they may be shipped separately and arrive at different times, each with its own tracking number. Separate shipments never result in additional shipping charges.

Taxes, customs duties and import fees

Our prices include applicable taxes and import duties, and we take care of any customs formalities. You will not be asked to pay additional customs duties or import fees on delivery. If a carrier ever asks you to pay a fee for an OrangeWear order, don't pay it: contact us first and we'll sort it out.

Incorrect or incomplete addresses

Please check your shipping address carefully before completing your purchase. If you notice an error, contact us within 12 hours of placing your order. We can't guarantee that an address can be changed once an order has entered processing or has shipped.

Delayed, missing or damaged orders

• No tracking updates for 10 business days: contact us and we'll look into it with the carrier.
• Marked as delivered, but not received: check with neighbours, your building's mailroom and your local post office, and allow 2 business days. Still missing? Contact us within 30 days of the delivery date shown in tracking.
• Damaged parcel: email us within 7 days of delivery with photos, and we'll send a replacement or refund you.
• Very late order: if your order hasn't arrived within 30 days after the latest estimated delivery date, you can cancel it for a full refund.

Contact us

If you have questions about shipping or need help with an order, please contact us:

Email: support@orangewear.com
Phone: +1 (302) 608 2685
Hours: every day from 9:00 am to 10:00 pm ET. We reply within 1 business day.

OrangeWear is operated by Whoza Media LLC
Address: 645 S Carlin St, Sheridan, Wyoming 82801, United States
Company registration number: 2026-002009225