FAQ

We accept major credit cards through Shopify Payments. The payment options available for your order are shown at checkout. Read more on our Payment methods page.

Yes. Our checkout is provided by Shopify, uses an encrypted connection and processes payments in a secure environment that complies with the Payment Card Industry Data Security Standard (PCI DSS). We never see or store your full card number.

All prices are in Canadian dollars (CAD).

Yes. Our prices include applicable taxes and import duties, and shipping is free. The price you see at checkout is the price you pay, with nothing extra on delivery.

Add two pairs to your cart and 25% is automatically taken off the lower-priced pair. The offer applies again for every additional two pairs in the same order. It can’t be combined with other product or order discounts.

Enter your code in the discount field at checkout. Unless stated otherwise, you can use one code per order. If an offer can’t be combined with your code, the checkout applies the one that gives you the best price.

Check your spam or promotions folder first. If you still can’t find it, contact us at support@orangewear.com with the name and email address you used, and we’ll check your order.

Yes, if you contact us within 12 hours of placing your order at support@orangewear.com. After that, your order may already be processing. If we can’t change it anymore, you can still return it after delivery.

Check that your card details and billing address are entered correctly, and that your card allows online purchases. Your bank may also block a payment as a precaution. Contact your bank to approve it, then try again.

Shipping is free on every order within Canada, with no minimum.

We process orders within 1–3 business days. Delivery then takes 5–7 business days, so most orders arrive within 6–10 business days. Each product page shows an estimated delivery date.

Not at the moment. We ship to all Canadian provinces and territories.

We work with partner warehouses in different locations, and each item ships from the warehouse that stocks it. Our delivery times already take this into account, and taxes and duties are always included.

Not always. Items can ship from different warehouses, so an order with several items may arrive in separate packages, each with its own tracking link. Separate packages never cost you extra.

Use the tracking link in your shipping confirmation email, or visit our Track your order page.

The first tracking update can take 1–2 business days to appear, and parcels aren’t always scanned at every step. If your tracking hasn’t updated for 10 business days, contact us and we’ll look into it with the carrier.

Check around your home, with neighbours, your building’s mailroom and your local post office, and allow 2 business days, because parcels are sometimes marked as delivered early. Still missing? Contact us within 30 days of the delivery date shown in tracking and we’ll open an investigation with the carrier.

No. We pay any import duties and customs fees upfront. If a carrier ever asks you to pay a fee for an OrangeWear order, don’t pay it. Contact us first and we’ll sort it out.

You can return unworn shoes in their original condition within 30 days of delivery. Contact us first and we’ll send you the return instructions. Returns are shipped to our returns address in the United States. Read the full Refund Policy.

Email support@orangewear.com with your order number and the item you’d like to return. We’ll reply within 1 business day with your return instructions. Please wait for them before you send anything back.

Return shipping is at your cost, unless your item arrived damaged, defective or incorrect. In that case, we cover the reasonable return shipping costs.

Yes. Contact us within 30 days of delivery. Once your return has arrived and been checked, we ship the new size or colour for free, as long as it’s available. Want it sooner? Place a new order and return the original pair for a refund.

We can only accept shoes that are unworn and in the condition you received them. Trying them on indoors is fine. If shoes turn out to be defective during normal use, contact us and we’ll review it with you.

We refund your original payment method within 10 business days after your return arrives and has been checked. Your bank may need a few extra days to show it on your statement.

Contact us within 7 days of delivery with your order number and a few photos of the item and the packaging. We’ll send a replacement or a full refund, and we’ll cover the return shipping.

Our shoes use US/Canadian sizes. Our Size guide shows you how to measure your foot in about two minutes and which size matches your foot length.

Choose the larger size. This helps especially with boots you’ll wear with thicker socks, and with heels and pumps, which usually fit snugly.

Most styles follow standard US/Canadian sizing, but fit can vary between styles. If a style runs small or has a wide fit, we mention it in the product description.

Yes. Look for styles with a wide toe area, a wide fit or adjustable straps. You’ll find many of them in our Comfort & Support collection.

Our shoes are designed for everyday comfort, with details such as cushioned soles, supportive footbeds and adjustable straps. They aren’t medical devices. If you have a foot condition, ask a healthcare professional for advice before choosing shoes.

Materials vary by style. Where we have material details, you’ll find them in the product description. Have a question about a specific product? Contact us and we’ll check it for you.

Wipe leather clean with a damp cloth and let it dry naturally. Brush suede gently with a suede brush and keep it away from water. Clean mesh and fabric with a soft brush and lukewarm water, then let them air dry. Keep all shoes away from radiators and direct heat. Where available, care tips are also in the product description.

We do our best to show colours accurately, but they can look slightly different on different screens. If the colour isn’t what you expected, you can return unworn shoes within 30 days of delivery.

Not unless the product page names a certification, such as CSA Z195. Shoes with a reinforced or steel toe are designed for comfort at work, but if your workplace requires certified safety footwear, check the requirements before you buy.

OrangeWear is an online shoe store for comfortable everyday shoes, serving customers across Canada. It’s operated by Whoza Media LLC, a company registered in Wyoming, United States. Read our story.

No, OrangeWear is an online-only store. Our business address in Sheridan, Wyoming, isn’t a store, so we can’t welcome visitors there, and returns are only accepted with our instructions.

We use your information to process your orders, provide customer service and keep our store safe, and, based on your choices, for emails and advertising. We never sell your personal information. Read our Privacy Policy.

Email support@orangewear.com or call +1 (302) 608 2685, every day from 9:00 am to 10:00 pm ET. We reply within 1 business day. You can also use the form on our Contact page.